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Analysing Uber in Social Media – Disruptive Technology or Institutional Disruption?

PublicationArticle (with peer review)
Christian Sandström, Christofer Laurell, Disruptiva innovationer, Företagandets villkor, Uber

Abstract

Extant literature suggests that market disruptions take place because of two main reasons: technological disruption or institutional change. In view of these two alternative explanations, this paper aims to explore how the recent rise of the collaborative consumption platform Uber is perceived by consumers and whether this platform is primarily regarded as a technological innovation or as an institutional disruption. Drawing from a dataset of more than 6500 user-generated contents in social media, our findings suggest that Uber is not primarily perceived as a technological innovation, but rather as an institutional disruption.

Laurell, C., & Sandström, C. (2016). Analysing Uber in Social Media – Disruptive Technology or Institutional Disruption?International Journal of Innovation Management, 20(5), [19 pages]. DOI: 10.1142/S1363919616400132

Based on content

Comparing coverage of disruptive change in social and traditional media
Article (with peer review)Publication
Laurell, C., & Sandström, C.
Publication year

2018

Abstract

How do social media differ from traditional media in their coverage of disruptive technological change? We explore how two entrants transforming the personal transportation and accommodation sectors are covered in social and traditional media. Using content analysis, we conclude that these two forms of media differ substantially. Traditional media is focused on how the two entrants affect society and their respective sectors at large, whilst social media instead function as accelerators for the entrants as they receive predominantly positive coverage. Therefore, our findings suggest that the rise of social media may accelerate the growth of disruptive innovations which can, in turn, reduce the window for response.

Comparing coverage of disruptive change in social and traditional media
Article (with peer review)Publication
Laurell, C., & Sandström, C.
Publication year

2018

Abstract

How do social media differ from traditional media in their coverage of disruptive technological change? We explore how two entrants transforming the personal transportation and accommodation sectors are covered in social and traditional media. Using content analysis, we conclude that these two forms of media differ substantially. Traditional media is focused on how the two entrants affect society and their respective sectors at large, whilst social media instead function as accelerators for the entrants as they receive predominantly positive coverage. Therefore, our findings suggest that the rise of social media may accelerate the growth of disruptive innovations which can, in turn, reduce the window for response.

Comparing coverage of disruptive change in social and traditional media
Artikel (med peer review)Publication
Laurell, C., & Sandström, C.
Publication year

2018

Abstract

How do social media differ from traditional media in their coverage of disruptive technological change? We explore how two entrants transforming the personal transportation and accommodation sectors are covered in social and traditional media. Using content analysis, we conclude that these two forms of media differ substantially. Traditional media is focused on how the two entrants affect society and their respective sectors at large, whilst social media instead function as accelerators for the entrants as they receive predominantly positive coverage. Therefore, our findings suggest that the rise of social media may accelerate the growth of disruptive innovations which can, in turn, reduce the window for response.

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